Returns & Refunds Policy

Full Refund Available

• Within 24 hours of order placement if reports have not been generated
• Technical delivery issues that cannot be resolved within 48 hours
• Payment processing errors resulting in duplicate charges
• Service unavailability due to system maintenance extending beyond promised delivery time

No Refund Available

• Once personalized reports have been generated and delivered
• Change of mind after report delivery
• Dissatisfaction with astrological interpretations or insights
• Requests made more than 24 hours after order placement
• Reports downloaded or accessed by the customer

Our Commitment

• Reports delivered within 5 business days of confirmed payment
• Each report contains 8-10 pages of detailed, personalized insights
• Professional formatting and comprehensive analysis
• Delivery via email in PDF format to the provided email address

Quality Guarantee

Every report undergoes quality review before delivery. If you receive a report with technical formatting issues, missing pages, or corrupted files, we will provide a corrected version at no additional charge or offer a full refund.

Step 1: Contact Us

Send an email to healing@karmicparenting.com or call +91 81212 94141

Step 2: Provide Information

Include the following in your refund request:

• Order ID (found in your confirmation email)
• Email address used for the order
• Reason for refund request
• Any supporting documentation (for technical issues)

Step 3: Processing

• We will acknowledge your request within 24 hours
• Eligible refunds are processed within 3-5 business days
• Refunds are credited back to the original payment method
• You will receive email confirmation once the refund is processed

Discount Code Issues

If a discount code was incorrectly applied or failed to apply at checkout, we will either provide a partial refund for the difference or allow you to reorder at the correct discounted price.

Incorrect Birth Information

Reports generated with incorrect birth data provided by the customer cannot be refunded. However, we offer a one-time correction service at 50% of the original package price if the error is reported within 48 hours of delivery.

Multiple Children Packages

For packages covering multiple children, partial refunds are not available. The entire package must be eligible for refund based on our standard policy.

Currency & Processing

• Refunds are processed in the original currency (INR, USD, or EUR)
• Bank transfer fees or currency conversion charges are not refundable
• Processing time may vary based on international banking procedures

First Step: Direct Communication

We encourage customers to reach out to us directly before initiating any payment disputes with their bank or credit card company. Most issues can be resolved quickly through direct communication.

Escalation Process

If you're not satisfied with our initial response, you may request escalation to our senior support team. We are committed to finding fair solutions for all legitimate concerns.